1. Bookings & Journey Timing

1.1  All bookings must be confirmed in advance, with accurate details provided (date, time, location) by the customer.

1.2  Customers are required to schedule their pick-up times responsibly, allowing a minimum 30-minute buffer for potential traffic or unforeseen delays.

1.3 Lavish Blue Travel Ltd cannot accept liability for missed flights, trains, or events resulting from inadequate journey planning or external disruptions.

2. Passenger Conduct

2.1  Passengers must follow driver instructions at all times and act with respect and courtesy.

2.2  The Customer is responsible for any damage, mess, or disturbance caused by themselves or members of their party.

2.3  Smoking, illegal substances, and disruptive behavior are strictly prohibited in all vehicles.

3. Service Conditions

3.1  All quoted fares are based on direct, point-to-point travel. Additional stops or diversions may incur extra charges.

3.2  For safety and hygiene reasons, pets are not permitted in our vehicle.

3.3  The Company reserves the right to refuse travel if luggage exceeds safe or legal limits.

4. Vehicle Care & Cleaning Fees

4.1  We pride ourselves on maintaining a pristine vehicle for every journey.

4.2  Should a passenger vomit, spill food or drink, or cause excessive soiling inside the vehicle, a cleaning and downtime fee of £100 – £150 will be charged to cover professional cleaning and lost operating time.

4.3  Any damage to the vehicle or its interior will be charged at full repair cost, including any loss of service time.

5. Liability & Limitations

5.1  While every effort is made to ensure punctual service, Lavish Blue Travel Ltd cannot be held responsible for delays or losses due to factors beyond our control — including: mechanical car failure, driver illness, traffic accidents, traffic hold ups, traffic congestion, diversions, strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party) ,severe weather, act of nature, road closures, flight delays, ,incorrect information provided by the customer,acts, restrictions, regulations, bylaws, prohibitions, or measures of any kind on the part of any governmental, parliamentary, or local authority, explosion, flood, tempest, fire or accident, War or threat of War, sabotage, insurrection, civil disturbance, or requisition.

5.2  Our total liability in any circumstance shall not exceed the value of the booked journey.

5.3  Any personal belongings left in vehicles will be safely stored and can be collected by arrangement, however,the Company accepts no responsibility for lost or damaged items not found in the vehicle.

6. Airport Transfers

6.1  We strongly advise allowing sufficient travel time to reach your destination comfortably.

6.2  Please provide your arrival time in the UK, not your departure time for airport pickups.

6.3  No refunds will be issued to passengers who fail to wait for their assigned driver or choose alternative transport.

7. For all of our other services(Corporate Travel, Day/Evening Hire, Special Events)

7.1  Prices quoted are made for point-to-point travel, additional stops or diversions may incur extra charges.

7.2  For special events, the Company requests a 25% deposit for securing the date with the remaining balance due one week prior to the event.

7.3  For corporate account clients- the Company requires for fortnightly payments for invoices sent unless otherwise agreed.

8. Cancellation Policy

8.1  More than 48 hours before pick-up: Full refund

8.2  24-48 hours before pick-up: 50% refund

8.3  Less than 24 hours / No-show: Full charge applies (no refund)

8.4  Incorrect booking details (e.g. wrong date/time) will be treated as a cancellation.

8.5  In the event of a fight cancellation by the Customer or Company Airline for Airport drop-off or pick-up , the Company will try and accommodate the new date the customer provides and, if not possible a 50% will be refunded or the full amount credited to your account for your next journey with Lavish Blue Travel Ltd.

9. Payments

9.1  For the unsocial hours of 11pm – 5am a 10% surcharge will be added.

9.2  Our preferred method of payment is BACS invoices or by card reader /cash in person prior to the journey.

10. Bank Holidays and Christmas Period Hire

10.1  All hires taking place on Bank Holidays, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, and New Year’s Day are subject to premium rates, which will be confirmed at the time of booking.

10.2  Due to limited availability during these periods, early booking is strongly recommended.

10.3  A non-refundable deposit of 50% of the total hire cost is required to confirm bookings during Bank Holidays and the Christmas period.

10.4  Any cancellations within 14 days of the hire date during these periods will result in the full hire charge being payable.

10.5  The Company reserves the right to amend routes or timings where necessary due to holiday traffic conditions, road closures, or local restrictions.

10.6  The Customer acknowledges that certain venues or routes may be subject to additional access limitations during public holidays, which may affect journey times.

11. General Provisions

11.1  These terms and conditions do not affect your statutory rights.

11.2  Lavish Blue Travel Ltd reserves the right to modify these terms without prior notice.

11.3  By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.